Return Policy
Last updated:
This Return Policy explains how Xexvalonezeu, 126 Bridport St, Albert Park VIC 3206, Australia, processes change-of-mind requests, defective Tavix supplement deliveries, and refund timing.
1. Consumer law baseline
Australian Consumer Law guarantees apply to goods we supply. If an item has a major failure you may choose a refund or replacement. If the issue is not major we may repair or replace within a reasonable period.
2. Change of mind
Food supplements with broken seals cannot be resold. You may return unopened bottles within fourteen calendar days of delivery if the tamper band remains intact. Freight back to Albert Park is your cost unless we mis-shipped the product.
3. Damaged or incorrect parcels
Photograph the outer carton and batch label, then send the images through our contact workflow referencing your order identifier. We arrange replacement or reimbursement for verified carrier damage without requiring you to pay return postage.
4. Process summary
| Step | Action | Typical timing |
|---|---|---|
| Notify | Submit details via the site form or postal letter citing SKU and batch | Within forty-eight business hours of discovery |
| Review | We confirm eligibility and share return instructions if needed | Two domestic business days |
| Refund | Approved refunds use the original payment path | Five to ten banking days after approval |
5. Exceptions
We cannot accept returns where regulatory recall instructions apply or where you disclose misuse contrary to label directions. Subscription allotments follow the cancellation terms in your original quote.
6. Cross-border buyers
Your contract is with our Australian business at the Albert Park address. If you import Tavix into another country, you carry responsibility for customs duties, mailbox regulations, and any local rules that reclassify food supplements. Consumer protections under Australian law still apply to the sale itself, but enforcement practicalities may differ overseas.
7. Contact (plain text)
info@xexvalonezeu.world · contact@xexvalonezeu.world · support@xexvalonezeu.world · help@xexvalonezeu.world